Changing Tides is an 18 plus event. We do not knowingly collect personal information from people under 18 for ticketed attendance.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our websites and social pages, contact us, or attend our events and experiences.
We follow the Privacy Act 1988 Cth and the Australian Privacy Principles. Where relevant, we also consider the EU General Data Protection Regulation.
If you do not agree with this Privacy Policy, please do not use our websites, purchase tickets, or attend our events.
Quick summary
- Changing Tides is an 18 plus event. We do not knowingly collect personal information from people under 18 for ticketed attendance.
- We collect contact details, purchase and attendance information, device and analytics data, and photos or video taken at our events
- We use this to run the festival, provide tickets and support, keep people safe, improve our services, and send updates you choose to receive
- We verify age for ticketing and entry and we do not market to under 18 year olds
- We share information with trusted service providers, ticketing and payment partners, identity and age verification partners, insurers, emergency services, sponsors where you consent, and regulators where required by law
- You can access and correct your information and you can opt out of marketing at any time
What we collect
Personal information
- Identity and contact details such as name, date of birth, email, phone, billing and delivery address
- Ticketing and purchase information such as events attended, order history, seat or zone, payment method details processed by secure payment providers
- Communications such as emails, forms, competition entries, feedback and customer support messages
- Media from events such as photos, audio and video where you may be identifiable, including content captured by our teams, accredited media or CCTV
- Device and usage data such as IP address, device type, browser, pages viewed and interactions with our websites, emails and ads
- Preference data such as newsletter choices, accessibility needs, dietary preferences for hospitality and survey responses
Sensitive information
- We do not seek to collect sensitive information. In limited cases we may receive health or accessibility information so we can support you at an event or in an emergency. We only collect this with your consent or where the law allows it and we handle it with extra care
Children and young people
- Changing Tides is an 18 plus event and we do not knowingly collect personal information from people under 18 for ticketed attendance
- If you are a parent or guardian and believe a person under 18 has provided personal information to us, contact us and we will take steps to delete it or obtain appropriate consent where a lawful exception applies
- Our websites are intended for general audiences but our marketing is not directed to people under 18
How we collect information
- Directly from you when you buy tickets, create an account, complete a form, contact us, enter a competition or speak with our staff at an event
- From ticketing and payment partners when you purchase or transfer tickets
- From identity and age verification processes used by our ticketing partners and at venue entry
- From marketing and analytics tools that use cookies, pixels and similar technologies
- From photographers, videographers, accredited media and our event production teams
- From security systems such as access control and CCTV at venues
- From emergency services and medical providers where required for safety
Why we use your information
- Deliver tickets, products and services and manage your account or booking
- Verify identity and confirm that you are 18 or over to comply with entry conditions and liquor licensing obligations
- Communicate event information, entry conditions, schedule updates and changes
- Manage on site entry, security, lost property and safety, including medical support
- Operate, maintain and improve our websites, apps and customer experience
- Run competitions and promotions and award prizes
- Comply with laws, respond to lawful requests and manage risk and insurance
- Send marketing that you choose to receive, including festival announcements, presales and partner offers. We do not intentionally market to people under 18
Cookies and analytics
We use cookies and similar tools so our websites work properly, to remember your preferences and to measure performance and advertising. You can change cookie settings in your browser. If you block cookies some features may not work as expected.
Photography, filming and CCTV at events
We capture photos and video at our events for safety, documentation and promotional use. Accredited media may also capture content. Venues may use CCTV for safety and security.
If you have concerns about being identifiable in published content, contact us and we will consider your request, keeping in mind editorial, legal and safety requirements.
When we share information
- Service providers that help us run the festival such as ticketing, payments, IT hosting, customer support, email and SMS tools, marketing and analytics, survey platforms, printers and couriers
- Identity and age verification partners that help confirm eligibility for entry
- Venues, production and security teams who need the information to run the event
- Insurers, legal and professional advisers and auditors
- Emergency services and medical providers where required for safety
- Sponsors and partners only where you have agreed to receive their communications
- Regulators, law enforcement, courts or government agencies when we must comply with the law
- Related bodies corporate and in connection with a business transaction such as a merger or asset transfer
International transfers
Some service providers store or process information outside Australia. Where this occurs, we take reasonable steps to ensure the recipient protects your information in line with the Privacy Act and, where relevant, GDPR.
Security
We use technical and organisational measures such as encryption in transit, access controls, network safeguards and staff training to protect personal information. No method is guaranteed.
If a data breach is likely to cause serious harm, we will follow the Notifiable Data Breaches scheme and contact affected individuals where required.
Retention
We keep personal information only for as long as needed for the purposes in this Policy and to meet legal, tax and reporting requirements. When no longer needed, we take steps to delete or de identify it.
Your choices and rights
- Access and correction. You can request a copy of your personal information and ask us to correct it if it is inaccurate or incomplete
- Marketing choices. You can change your marketing preferences or opt out at any time
- GDPR rights. Where GDPR applies you may also request deletion, restriction, portability or object to certain processing. You can withdraw consent where consent is the basis
Third party links
Our websites and communications may include links to third party sites and services. Their privacy practices are their own. We recommend that you read their privacy policies.
Changes to this Policy
We may update this Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the date shown at the top.
Contact and complaints
If you have a question, want to make a request or wish to make a complaint, contact our Privacy Officer.
Changing Tides Festival
Harlow NSW Pty Ltd
PO Box Gerringong NSW 2534
[email protected]
We will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au. If GDPR applies, you may also contact your local data protection authority.