Terms & Conditions

These Terms and Conditions apply to ticket purchases and attendance at Changing Tides Festival.
By buying a ticket or attending you agree to these Terms.
Changing Tides is an 18 plus event. Minors, including infants and children, are not permitted to purchase, hold or use a ticket and will be refused entry.

Tickets are sold through our authorised ticketing partner. Booking and payment processing fees may apply.
Tickets are valid only when purchased from the authorised partner. Tickets bought from unauthorised sellers may be cancelled without refund.
You are responsible for checking all order details before payment.
Lost, stolen, damaged or destroyed tickets will not be replaced except as required by law.
Tickets purchased by or for a person under 18 are invalid. If a person is under 18 or cannot present acceptable photo identification at entry, entry will be refused and no refund will be provided where the 18 plus restriction and identification requirements were clearly disclosed at the time of purchase. This does not affect your rights under the Australian Consumer Law.

Entry is restricted to people who are 18 years or older on the event date.
Acceptable identification includes a current government issued photo identification. Examples include:
- Australian driver licence or learner permit with photo
- Australian Keypass or Proof of Age/Photo Card
- Current passport (Australian or international)
- International guests must present a valid passport
Entry may be refused if you cannot present acceptable identification, if the ticket is invalid or has been altered, or if you are intoxicated or behaving in an unsafe manner.
A last entry time may apply and will be published on the event website, ticketing pages and/or customer communications before the event. No admission after the last entry time.
The organiser and venue may conduct bag checks and person searches. Refusal may result in refusal of entry or removal from the venue without refund.
Tickets purchased by or for a person under 18 are invalid. If a person is under 18 or cannot present acceptable photo identification at entry, entry will be refused and no refund will be provided where the 18 plus restriction and identification requirements were clearly disclosed at the time of purchase. This does not affect your rights under the Australian Consumer Law.

Name changes may be available for a limited time before the event via the authorised ticketing partner. Fees may apply.
Ticket resale is permitted only through the authorised resale facility where offered by the ticketing partner.
Tickets listed or sold through unauthorised resale sites may be cancelled without refund.
The organiser may set per-person purchase limits and suspend or cancel orders to reduce scalping and fraud.

No pass outs or re-entry once your ticket has been scanned, except at the organiser’s discretion for medical or compassionate reasons.
If re-entry is approved you must comply with any conditions set by staff, including additional screening.

All sales are final. No refunds, exchanges or cancellations except as required by the Australian Consumer Law.
If the event is cancelled, postponed or materially relocated, we will follow the refund or exchange process required by law and as advised by the ticketing partner.
Programming and line up are subject to change without notice. A change in line up or schedule is not a major change where the event otherwise proceeds.
The event may proceed in most weather conditions. We may make operational changes for safety, including temporary evacuation, delay, relocation or programming adjustments.
No refund will be provided where entry is refused because the attendee is under 18 or cannot present acceptable identification, where the 18 plus restriction and identification requirements were clearly disclosed at the time of purchase. This does not affect your rights under the Australian Consumer Law.
Force majeure: If we cannot perform due to causes beyond our reasonable control (including severe weather, acts of nature, public health orders, industrial action, power failure or acts of government), we may cancel, postpone or vary the event. We will act in accordance with applicable laws and ticketing partner policies.

You must follow directions from event staff, security and emergency services.
Zero tolerance for harassment, discrimination, violence and unsafe behaviour. You may be removed without refund for behaviour that endangers others or breaches these Terms.
Responsible Service of Alcohol laws apply. No bringing your own alcohol. Illegal drugs are not permitted.
You must not enter restricted or backstage areas.

We want everyone to enjoy the event. Please contact us in advance to discuss accessibility needs so we can help plan your visit.
We recognise the National Companion Card scheme. Contact us before purchase to arrange a companion ticket.

You consent to receive first aid or medical treatment that our staff, contractors or medical providers reasonably consider advisable at the event.
You authorise us to exchange relevant information with medical providers and emergency services for your safety and in line with our Privacy Policy.

By entering the venue you consent to being photographed, filmed or recorded. Content may be used for documentation and promotion in any media.
Professional photography, filming or audio recording equipment is not permitted without accreditation.
If you have concerns about being identifiable in published content, contact us. We will consider requests subject to legal, editorial and safety obligations.

We handle personal information in line with our Privacy Policy available on our website.
For privacy enquiries contact us at [email protected].

You attend at your own risk. To the fullest extent permitted by law we are not liable for loss, damage or injury arising from your attendance, except where required by law.
Nothing in these Terms limits your rights under the Australian Consumer Law.

Changing Tides Festival
Harlow NSW Pty Ltd
ABN: 22 650 218 401 ACN: 650 218 401
Email: [email protected]
Postal: PO Box Gerringong NSW 2534